Front Office Receptionist - Japanese/European Language speaker

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Four Seasons Resort Maldives is currently looking for a Front Office Receptionist - Japanese/European language speaker who shares our passion for excellence and is enthusiastic about creating memorable guest experiences. The Front Office Receptionist - Japanese/European language speaker is part of a diverse and dynamic team that provides award-winning service to our valued guests. This position reports to the Front Office Manager.

A Maldivian work permit will be provided by the resort.

• Has 1 - 2  years of relevant experience in 5* Hotels or Resorts
• Passed O-levels; Technical education in Hospitality is preferred
• Possesses excellent English, math, and psychometric abilities
• Possesses finesse and personal flair; knowledge of a relevant foreign language is preferred
• Possesses aptitude and upward mobility

Departmental

• →Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
• →Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
• →Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to the Assistant Manager for further follow-up
• →Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells room types and resort facilities in a sensitive and personalized manner
• →Keeps abreast of events in the resort; proactively updates and maintains Guest History databases           
• →Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures

Departmental

• →Is competent in the use of the property management system; collects, retrieves, and accurately updates relevant data; follows impeccable telephone etiquette
• →Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
• →Provides guests with insightful recommendations on the area's cultural, shopping, and dining & entertainment establishments; gives interesting and vivid descriptions concisely and appropriately; creates highly personalized guest experiences
• →Is proficient at handling travel arrangements, including issuing airtickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
• →Strictly complies with the hotel's cash handling policies and procedures
• →Is highly sensitive to guests' preferences and special requests; offers meaningful alternatives when special requests cannot be met

• Be part of a culture built on mutual respect, a growing world of opportunities, and an environment that supports a personal drive for excellence.
• Be a member of a cohesive team
• Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of Four Seasons.
• Have career growth opportunities both within the Maldives and worldwide at other Four Seasons properties.
• Be part of a competitive pay and benefits plan.
• Enjoy a variety of gym, sports, diving, and snorkeling activities