Workplace Experience Lead

• →Responsible for overall soft services of the Facilities management department .
• →Own and evolve the workplace experience strategy and vision, implement workshop, events, unwind and initiative to meet and exceed client’s expectations
• →Lead and develop the workplace experience through feedback, recognition and regular catchup with team and members
• →Host and connect with team to align priorities and energize team members to focus on their goal
• →Manage vendor alignment and relationships, embedding hospitality focus standard across soft service to ensure and strengthen the operational service
• →Responsible for ensuring that the operations of all the vendors like housekeeping, pest control, Plants vendor, Coffee vending Machine etc department confirm all applicable standard operating procedure and comply regulations wherever applicable
• →Resolves high-impact issues/escalations with empathy and precision
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• →Follow and implement EHSS in all services wherever applicable.
• →Responsible for visitor management system, ensuring all expectations are always met.
• →Responsible for workplace services are top notch for the clients
• →Conduct regular walkthrough of key zones in the entire site – Lobby, receptions, workstations, common passage area, pantry, café, washrooms

• →Responsible for preparation & Tracking of the stakeholders PO and tax invoice, inventory for material with respect to Housekeeping / Pantry services and soft services equipment’s.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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