Office Manager

We are accepting applications for the following position: 

RESPONSIBILITIES:

• Manage the day-to-day operations of the IEL administrative office and customer service staff.
• Provide administrative support to the General Manager and Finance Team, including correspondence, reports, meetings and follow-up of action items.
• Ensure telephone calls, emails, customer enquiries and complaints are handled promptly and professionally.
• Coordinate administrative communication between Management, Generation, T&D and Little Cayman operations.
• Maintain accurate and confidential company, employee, customer and financial records.
• Support the finance team with accounts payable/receivable, invoices, purchase orders, reconciliations, financial reporting and audit documentation.
• Coordinate purchasing, suppliers, quotations, orders and supporting documentation.
• Coordinate staff training, meetings and other administrative arrangements.
• Maintain high standards of customer service, office organization, professionalism and internal controls.
• Perform other duties as assigned by the General Manager or Finance Team.

• Associate's or Bachelor's degree in Business Administration, Management, Accounting, Human Resources or a related field preferred.
• Minimum of 5 years of relevant administrative, office management, finance support or similar experience.
• Experience in a utility, regulated business, financial or customer service environment would be an asset.
• Strong leadership and staff supervisory skills.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management skills.
• Able to multitask effectively and manage competing priorities.
• Strong problem-solving skills and attention to detail.
• Working knowledge of basic accounting and financial administration.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to prepare professional correspondence, reports and spreadsheets.
• Ability to work independently and exercise sound judgment.
• Ability to handle confidential and sensitive information appropriately.
• Ability to communicate effectively with Management, employees, customers, suppliers, Government agencies and other stakeholders.

• Primarily office-based working environment.
• Regular use of computers, telephones and other office equipment.
• Frequent sitting, standing and walking throughout the workday.
• May occasionally be required to visit IEL generation, T&D or Little Cayman operational facilities.