Limited Duration Bilingual/Bi-cultural Spanish Office Assistant Senior

A. Client Support & Front-Office Support

• Serve as the lead contact for the front desk. Handle callers and walk-ins with complaints, utilizing advanced cultural competence and high level communication to de-escalate agitated clients and resolve complex or difficult situations.
• Manage the fast-paced front office environment with extreme flexibility. Ensure the team is monitoring flow of traffic, directing clients equitably, and maintaining high accessibility standards.
• Oversee complex scheduling operations for program providers across diverse services, including mental health, addiction services, case management, and SNAP outreach.
• Deliver high-level Spanish/English interpretation and translation of the program. Directly assist clients in navigating complex processes to alleviate the stress and impacts of systemic barriers.
• Impacts of systemic barriers.

• Direct the daily work of the Office Assistant team. Manage office support functions as well as ensure staff are aligned and equipped with managing tasks and updating staff with the latest information in a fast pace work environment.
• Provide operational updates and periodically facilitate weekly OA team meetings. ● Lead complex administrative projects and coordinate classes, support groups, and community events.
• Act as the primary communication liaison between clients, case managers, community-based partners, and leadership to troubleshoot systemic issues and maintain program alignment.
• Utilize advanced proficiency in ServicePoint/WellSky, Google Suite, and design tools to oversee data entry, create outreach materials in English/Spanish, and conduct client surveys. Manage program purchasing, process supplies, and maintain accurate inventory.
• Create, verify, maintain and record information in databases and spreadsheets used by unit.
• Provide training as needed on procedures and processes for operations or program processes.

C. Resource & Facility Management

• Attend and contribute to management meetings with the program manager and supervisors to provide frontline operational insights. Periodically facilitate program-wide all-staff meetings.
• Serve as the primary liaison between program staff, facilities, building owners, and external partners. Identify and troubleshoot complex equipment or facility issues, submitting and tracking service requests to completion.
• Administer conference room schedules and physical workspace flows to ensure the environment supports the program's vital work. Actively participate in Safety Committee meetings to maintain a secure environment for staff and clients.

E. Event Planning

• Manage the planning of large-scale community events including Cully Fest,
• Thanksgiving food drives and Holiday toy drive. Oversee the logistics and coordination for on-site programs such as the weekly women’s support group and the youth enrichment program, and other various monthly community events and workshops.
• Actively direct and lead on-site community initiatives, including the Mercado and food distribution events, ensuring smooth logistics, safety, and client tracking.
• The OA Senior is a central point of contact for volunteers, community partners, and staff to ensure all events and groups run smoothly from start to finish.

The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include the following items to be considered.

• A resume. Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)
• A cover letter. Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable.

Type of Position: This hourly union-represented position is eligible for overtime pay.

Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. For more information about our benefit offerings, please visit: https://multco.us/benefits/new-employee-benefits

Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

(1) Why you are interested in this opportunity and how your qualifications and experiences (both professional and/or lived) will make you a successful candidate for this position.

(2) This position works in a high pace environment working with multiple staff with different priorities that change quickly. How will you manage these situations and still provide excellent customer service.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.