Professional, Administrative Assistant

• Vendor Management
• Client Relations
• Client Onboarding & Offboarding
• Risk Management
• Project Management

• Lead collaborative dialogue with Clients / Workplace Lead / Facility Managers
• Continuously discuss on-boarding plan and scope with relevant parties to ensure scope of work is up to date.
• Manage competing priorities, provide explicit directions, and establish clear expectations from and for stakeholders.

• Timeously address client queries in relation to the onboarding process
• Engage with relevant internal departments to ensure timeous drafting of service level agreement(s)
• Engage with Program Officers regarding on-boarding clearance and offboarding.
• Obtain all internal and external go-live approvals.
• Ensure all “KYC” On boarding documents are completed correct and validated

• Identify, define, implement, and lead client onboarding process, focusing on end-to-end ownership of the client experience.
• Proactively approach client onboarding with a sense of urgency, maintaining a high level of quality while balancing speed-to-market
• Proactively identify risks or challenges to ensure efficient client onboarding.
• Demonstrate a service excellence mindset to accommodate a smooth onboarding process for clients.

• Provide subject matter expertise when engaging clients on ‘go-live’ implementation ensuring clients have been given adequate training and demonstrations of various platforms from a user perspective.
• Anticipate client needs in relation to training, platform demonstrations or onsite support and engage relevant internal teams to ensure clients’ needs are met timeously.
• Build and maintain relationships with clients and internal and external stakeholders.
• Reporting to assurance requirements and client requirements.

Create onboarding Programme (Onboarding Platform)

• Facilitate training liaising with SMEs
• Enhance buddy programme
• Manage Knowledge Library
• Overview and Track all required trainings for the account

• Proactive
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.
• Professional, friendly, and welcoming attitude
• Good attention to detail
• Ability to show initiative 
• Excellent communication skills
• Organisational skills and the ability to prioritise a busy workload
• Customer service background essential

• Experience of working within a high-profile corporate environment

• Degree would be beneficial
• Human Resources exposure/experience
• Technical facilities background preferred (Facilities Management, Engineering, Project Management or related job experience)

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.