Receptionist

Spire Bristol Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner. 

Pls note that for this role the ideal candidate will need to be able to provide full flexibility.

Weekend work is very rare currently, but sometimes this might be required to fit the needs of the business.

The successful candidate would be working 4  x 7.5 hour shifts each week - generally Monday-Friday. 6.30am earliest start and 8pm latest finishes.  

Day off will usually be Weds, but this can change due to the needs of the business

• →Provide outstanding customer service, creating a professional, friendly and welcoming environment for all patients and visitors.
• →Welcome and register patients on arrival, supporting them with self-service tablet check-in where required. 
• →Direct patients, visitors and contractors to the appropriate departments and facilities within the hospital. 
• →Respond to face-to-face and telephone enquiries, providing accurate information and assistance. 
• →Maintain accurate patient records and ensure all administrative tasks are completed efficiently. 
• →Work collaboratively with clinical and non-clinical teams to deliver an excellent patient experience and support the smooth running of reception services.

• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment 
• Experience with information management systems
• Telephony experience – ( change, not switchboard)

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.