Administrator/Receptionist

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

When you choose to join us, you're choosing more than just a job – you're choosing to make a difference.

We have an exciting opportunity for an Administrator to join our County Durham Drug and Alcohol Recovery Service (CDDARS).

Our administration team plays a vital role in supporting the delivery of high-quality services across County Durham. As an Administrator, you will provide professional reception and administrative support, helping to ensure the smooth day-to-day operation of our services while creating a welcoming environment for service users, colleagues and partner agencies.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong organisational skills and is passionate about making a positive difference in their local community.

About the Role

As an Administrator, you will be the first point of contact for many people accessing our services and will play a key role in ensuring service users receive a professional, supportive and compassionate experience.

Key responsibilities include:

• Providing a friendly, professional and confidential reception service.
• Managing enquiries received via telephone, email and in person.
• Maintaining accurate records and updating electronic systems.
• Supporting referral and appointment processes.
• Managing shared email inboxes and administrative tasks.
• Providing administrative support to operational teams across the service.
• Liaising with partner agencies and stakeholders.
• Supporting meetings, room bookings and minute taking where required.
• Assisting with data collection, reporting and quality assurance requirements.
• Maintaining office supplies and supporting the efficient running of service locations.

You will be based at Peterlee Health Centre but will be expected to provide support and cover across other County Durham services when required.

About You

We're looking for someone who is organised, approachable and committed to delivering excellent customer service.

You will have:

• Previous experience in a customer-facing administrative role.
• Strong customer service and communication skills.
• Excellent IT skills, including Microsoft Office applications.
• Experience maintaining accurate records and using electronic systems.
• The ability to prioritise workload and manage competing demands.
• A professional and confidential approach to work.
• The ability to work independently and as part of a wider team.

Desirable:

• Knowledge of drug and alcohol services.
• Knowledge of safeguarding principles.
• Experience using Theseus or similar case management systems.
• Experience of quality assurance processes and audits.
• A driving licence and access to a vehicle.

To view the full job description and person specification, please click here.

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: