Volunteer Receptionist/Administrator

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

As our Volunteer Administrator / Receptionist, you will play a vital role in ensuring the smooth day-to-day running of our Haringey service. Acting as the first point of contact for clients, professionals and visitors, you will help create a welcoming, safe and supportive environment for everyone who walks through our doors or contacts us by phone or email.

You will manage the reception area, greet visitors, handle incoming calls and respond to general enquiries in a professional and compassionate manner. A key part of the role will involve taking and processing referrals, ensuring accurate information is recorded, and directing enquiries to the appropriate team members.

Alongside front-of-house duties, you will provide essential administrative support to the wider team. This may include:

• Maintaining accurate records and updating internal systems

• Supporting appointment scheduling and diary management

• Printing, scanning and filing documentation

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: