Service Operations Assistant

Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.  Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

• →Review all submitted applications, enter in IIS, and route to the appropriate underwriter or underwriting team.
• →ASC Uploaded Documents: Review all submitted policy specific documents that are uploaded by agents. Determine the reason for the submitted document and handle the task personally or refer where necessary.  
• →Bureau criticisms for WC: Review bureau criticisms from NCCI or all bureau states responding to the item where they have authority to do so and referring where necessary.  
• →Cancel/Rewrite requests: Typically, a rush request type of item involving an underwriting request to cancel a current term and rewrite the policy for the same terms and conditions as the policy being cancelled. 
• →Certificates of Insurance and Loss Run Requests: Respond to requests from agents and insureds.  
• →Endorse policies as requested by the agent of record  
• →Prepare Notice of Conditioned Renewal document as requested by underwriting. 
• →Policy Issuance: Review policies to be issued following state specific guidelines for documentation that is needed prior to issuance.  Reach out to agent for any missing items and follow-up until the file is complete and the policy is issued. This includes items such as office election to be included or excluded for WC coverage, commercial auto UM/UIM forms, BOP wind/hail exclusion forms, and a host of other similar items.  
• →Respond to requests to handle multiple cancellations or any other transaction related project from Underwriting or other Service Operations teams

• High School Graduate; College preferred but not required.  
• Full-time employment in a professional environment.  Proven proficiency in Word and Excel. 
• Strong written and verbal communication skills

Starting rate of pay is $18.45 per hour for this position in Wilkes‑Barre, PA.

 

This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week. 

 

Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.