16d ago

Front Office Guest Service Assistant- Airport Representative

Fiji·Nadimid

Office AssistantAdministration & Office Support

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Quick Summary

Key Responsibilities

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Grow, develop, an

Technical Tools

Office AssistantAdministration & Office Support

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Guest Service Assistant because together, we are better. Start your career at Sheraton, where you don't just work - you belong.  

Be the connecter and facilitator of collective power and supervise the front office team, supporting them with general operational tasks

Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations

Assist guests arriving and departing the hotel through the check in and departure process

Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements

Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

Take guest reservations and perform cash handling & credit card responsibilities

Oversee service standards whilst identifying and implementing improvement initiatives

Be a confident and welcoming supervisor, creating a community that empowers your team to grow and reach their potential

Plan and execute team building activities for your team as together we are better.

What We Offer

~1 min read

✓Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

✓Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

✓Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field (Bachelor’s degree preferred).

Training or certification in customer service, leadership, or front office operations is an advantage.

Knowledge of hotel reservation systems/PMS (e.g., Opera) and basic office software.

Relevant experience in a similar supervisory role

Strong communication, problem‑solving, and guest‑service skills.

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Eligible for individuals with working rights in Fiji.

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 plus years. Apply now! 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.