Executive Assistant to COO

• →Manage the calendar and priorities across India, US, and EU time zones, run the cadence of leadership, operational, and board meetings, and triage information so the right issues reach the COO at the right time.

• Coordinate strategic and operational initiatives, track company-wide OKRs and action items, establish clear ownership and follow-through, and act as liaison and escalation point across leadership, internal teams, and external stakeholders.

• Coordinate cross-functional initiatives across the operations team, define clear start and end points, follow up with owners, track progress, surface blockers, and drive actions through to closure.

• Manage vendor relationships, operational tools and systems, and the COO's global travel, and support hiring, onboarding, and contractor coordination as needed.

Must-haves

• Minimum 10 years supporting a C-suite or senior operations leader, 15+ preferred, including time through rapid scaling where you managed rising complexity and anticipated bottlenecks before they surfaced.
• High agency and independent execution, with a track record of closing loops without oversight.
• Expert-level calendar and priority management across multiple global time zones.
• Ability to coordinate cross-functional initiatives independently, create ownership, and drive follow-through across stakeholders.
• Strong analytical literacy: you can read operational and financial data, judge what matters in it, and assemble dashboards, performance reports and board materials that are ready for executive review.
• Exceptional organisation and attention to detail, with a track record of accountability.
• Outstanding written and verbal communication in English, strong enough to ship under an executive's name.
• High discretion and mature judgement with sensitive operational, financial, and people information, in a regulated fintech.
• Ability to operate in ambiguity and improve processes and systems as the company scales.

What helps you stand out

• Experience supporting a COO, Head of Operations, or VP Operations in fintech, payments, or financial services.
• Experience in a globally distributed company across US, India, and European time zones.
• Experience supporting an executive based in a different city from you.
• Experience through rapid organisational or headcount growth, and with operational metrics and board reporting.
• Background in operations, process improvement, or business analysis alongside executive support.
• Daily working fluency with Claude, plus Notion, Slack, Google Workspace, Linear, and an HRIS such as Humaans.