Aftersales Receptionist

Our client, a well-established company within Malta's automotive industry, is seeking a friendly, professional, and customer-focused Aftersales Receptionist to join its team.

The successful candidate will be the first point of contact for customers, ensuring a welcoming and professional experience while providing administrative support to the sales and aftersales teams.

This position is ideal for someone with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service.

• →Welcome and assist customers visiting the showroom and reception area, ensuring an excellent customer experience.
• →Maintain a clean, organised, and professional reception and showroom environment.
• →Answer incoming calls courteously and direct enquiries to the appropriate departments.
• →Manage incoming emails and respond within established company and franchise standards.
• →Provide prospective customers with general information about vehicle models, pricing, and available services.
• →Maintain marketing surveys, test drive records, and customer follow-up documentation.
• →Assist with checking contracts, preparing reports, and organising documentation for the sales team.
• →Update stock information and assist with promoting and selling vehicle accessories and branded merchandise.
• →Ensure brochures, promotional materials, and stationery are available and maintained according to franchise standards.
• →Report maintenance issues and follow up with the relevant departments when necessary.
• →Perform general administrative and clerical duties to support daily operations.
• →Ensure compliance with company policies, health and safety regulations, and franchise standards.

• Fluency in both Maltese and English is essential.
• Minimum O-Level standard of education.
• Good computer literacy and proficiency in basic office applications.
• Previous experience in a receptionist, customer service, or similar role is considered an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and active listening skills.
• Professional appearance and a welcoming attitude.
• Good organisational skills and attention to detail.
• Ability to multitask and work efficiently in a busy environment.
• Strong teamwork skills and willingness to support colleagues.
• Positive, proactive, and professional approach to daily responsibilities.

• Full-time employment within an established automotive organisation.
• Health insurance.
• Employee loyalty card.
• Professional and supportive working environment.
• Opportunity to gain experience and develop professionally within the automotive industry.