Frontdesk Receptionist-Coworker

Coworker is a dynamic and rapidly growing coworking space provider committed to fostering collaborative communities for startups and professionals under Robusta Technology Group. We are seeking a friendly and customer-oriented individual to join our team as a Frontdesk Receptionist.

Be the face of Coworker, RTG’s coworking space, delivering a great customer experience and smooth daily operations that drive sales, occupancy, and revenue.

• Success in this role is measured by:
• Customer response time within 1 hour during working hours
• 100% booking accuracy with no double bookings
• 100% meeting room readiness before scheduled meetings
• Accurate and timely Virtual Office contract and renewal processing
• Maintenance issues reported immediately and followed up until resolved
• Timely coordination on invoices and customer payments
• 100% submission of daily and monthly reports on time
• Strong attendance, professionalism, ownership, and customer service
• Contribution toward membership, meeting room, and workspace sales, occupancy, and revenue targets

• →Run overall front desk operations
• →Own customer experience and communication
• →Manage bookings and reservations accurately
• →Sell memberships, meeting rooms, and workspaces
• →Coordinate meeting rooms and catering
• →Manage Virtual Office clients and renewals
• →Manage daily operations and maintenance
• →Coordinate invoices and customer payments
• →Provide community support to members
• →Submit daily and monthly reports

• Front desk operations and customer experience
• Bookings, reservations, and customer records
• Membership, meeting room, and workspace sales
• Meeting room readiness and catering coordination
• Virtual Office management and renewals
• Daily operations checks and maintenance follow-up
• Daily and monthly reporting

• Membership pricing, discounts, offers, and contract approvals, which remain with the Brand Manager
• Virtual Office contracts and renewals, prepared and coordinated with the Legal team
• Invoices and receipts submitted to Finance, with follow-up on customer payments; invoice issuance, payment processing, and collections remain with Finance
• Day-to-day space maintenance and operations, reporting and following up on issues (excluding facility maintenance contracts and capital expenditure)
• Internet and system issues, reported to the internal IT team and followed up until resolved
• Vendor performance for cleaning, maintenance, catering, and supplies
• Social media content, with the Brand Manager
• Community events, with the Brand Manager

•  Bachelor's degree, with 2 years of experience in hospitality, front desk, customer service, or sales roles (coworking is a plus)
•  Customer-focused, with strong communication, sales, and problem-solving skills
• Highly organized and detail-oriented, comfortable managing bookings, contracts, and reports
• Proactive and accountable, with a strong sense of ownership
• Proficient in MS Office and booking systems; fluent in Arabic and English