Graduate Admissions Support Coordinator ( Administrative Support Coordinator I ), Graduate Studies

Under general supervision, the Graduate Admissions Support Coordinator coordinates administrative processes supporting graduate admissions by reviewing and maintaining application records, monitoring application materials and communications, and applying established University and admissions policies and procedures to support accurate and timely processing. The position serves as a resource to prospective students, faculty, staff, and assigned graduate programs; coordinates applicant and program communications; supports admissions assessment activities; and works with campus partners to resolve administrative issues and maintain accurate graduate admissions records.

• →Coordinates the processing of graduate applications by reviewing application records, verifying receipt of required PBAC program-level materials, and maintaining accurate application checklists and statuses in WebAdMIT.
• →Monitors Element 451 and designated admissions email accounts to retrieve, upload, and reconcile submitted materials with applicant records.
• →Supports the daily operations of Graduate Admissions by maintaining data integrity, facilitating workflow progression, and providing cross-functional support during peak processing periods and staff absences.
• →Coordinates applicant and program communications through WebAdMIT, Element 451, and the Graduate Admissions email account.
• →Responds to routine and non-routine inquiries from prospective students, applicants, faculty, and staff regarding admission requirements, CSU degree requirements, course equivalencies, and academic pathways.
• →Assists with graduate admissions assessment activities by compiling information, supporting data collection, and coordinating the annual admissions assessment and graduate coordinator survey.
• →Coordinates admissions support for the Watson College of Education by maintaining credential and graduate program admission information in MyCOE and ensuring applicant records are complete and current.
• →Serves as a resource to WCOE program coordinators and staff by providing information on admissions procedures, facilitating communication, and preparing spreadsheets for program-level review.
• →Supports on-campus recruitment events by setting up materials and displays weighing up to 10 pounds, providing program information, and distributing flyers to promote graduate programs and admissions resources.
• →Travels and transports event materials and supplies using a campus golf cart as needed.
• →Performs other classification-related administrative support and coordination duties as assigned in support of departmental and University operations, applying established procedures, attention to detail, and professional judgment consistent with the Administrative Support Coordinator I classification.

• High School diploma or its equivalent AND three (3) years of progressively responsible experience in general office clerical or secretarial work or the equivalent.

• Typical knowledge and skill requirements:
• Experience to be fully functional in all technical aspects of work assignments.
• Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
• Thorough knowledge of English grammar, punctuation, and spelling.
• Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.
• Ability to independently handle multiple work unit priorities and projects.
• Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist.
• Working knowledge of budget policies and procedures.
• Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.
• Ability to draft and compose correspondence and standard reports.
• Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.

• A bachelor’s degree from an accredited four-year college or university in a related field.
• Preferred experience includes working in higher education, admissions offices, administrative/student services roles, or a related field.
• Comprehensive understanding of the admissions process, covering application prerequisites, deadlines, and selection criteria.
• Proficiency in using office software, databases, and CRM systems is important for managing applicant information and communications.
• Ability to rapidly grasp new office support technologies and software applications.
• Attention to detail, ensuring precision in admissions processing.
• Provide excellent customer service to prospective students, answering their questions, and guiding them through the application process.
• Strong verbal and written communication skills.
• Ability to effectively communicate with prospective students, faculty, staff, and other stakeholders.
• Robust interpersonal skills for relationship building and collaborative teamwork.
  Independently handling simultaneous priorities and projects spanning multiple work units.

Work status: Full-time / Non-Exempt / Probationary

CSUSB’s standard hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require occasional evening and weekend work to support departmental activities, special events, and other university functions. Work schedules may vary and are subject to change based on business needs.

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Nov 05 2026 Pacific Standard Time
Applications close: Nov 19 2026 Pacific Standard Time

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