Receptionist

Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world—the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.

Here at Echelon, we're more than just a company; we're a movement. Picture a team of driven individuals who eat challenges for breakfast and wash them down with a protein shake. We're the tech junkies, the fitness fanatics, the creative sparks, and the unapologetic dreamers, all converging to create something truly extraordinary.

So, if you're ready to break free from the ordinary and dive headfirst into a world where fitness meets multimedia magic, you've found your tribe. Join us as we redefine what it means to break a sweat and break boundaries simultaneously. With Echelon Fitness, the future of fitness isn't just bright—it's downright exhilarating. Let's rewrite the rules together.

• Greet visitors, customers and vendors professionally and direct them to the right person.
• Answer and route incoming calls, take accurate messages and manage the general voicemail and email inboxes.
• Receive, sort and distribute mail and deliveries; prepare outgoing shipments.
• Keep the reception area, conference rooms and common spaces clean, stocked and presentable.
• Manage visitor sign-in and follow office security and access procedures.

• Partner with the Administrative Assistant to share and back up daily office tasks.
• Order and track office supplies; coordinate with vendors and building maintenance.
• Prepare, format and proofread correspondence, reports, spreadsheets and presentations.
• Maintain organized physical and digital filing systems.
• Schedule meetings, book conference rooms and coordinate travel as needed.
• Process and route invoices, expense reports and purchase requests for approval.

• Enter and update leads, contacts, orders and activity notes in the CRM; keep records accurate and current.
• Prepare quotes, proposals, order forms and contracts from approved templates.
• Track orders from submission through delivery and follow up on missing paperwork or payment details.
• Respond to routine customer inquiries about order status, pricing and product information, escalating as needed.
• Manage sales reps' calendars, schedule customer appointments, demos and follow-up calls.
• Compile weekly sales activity, pipeline and performance reports for the Sales Manager.
• Assemble sales and marketing materials, product literature and sample kits.
• Coordinate logistics for sales meetings, trainings, trade shows and customer visits.
• Take on other duties as assigned to support the sales team and office.

This is an on-site, office-based role at our Stuart, FL location. Occasional early starts, late days or event support may be needed during peak sales periods.

• Sit at a desk and use a computer and phone for extended periods.
• Stand and walk to greet visitors and move around the office.
• Lift and carry packages, supplies and marketing materials up to 25 lbs.
• Work in a fast-paced environment with frequent interruptions.

• High school diploma or equivalent.
• 1–2 years of experience in reception, customer service or administrative support.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) or Google Workspace.
• Clear, professional phone manner and written communication.
• Strong organization and attention to detail, with the ability to juggle multiple requests.
• Reliable attendance and ability to work on-site in Stuart, FL.

• Associate degree or coursework in business administration.
• Experience supporting a sales team or working in a sales office.
• Hands-on experience with a CRM (such as Salesforce or HubSpot).
• Familiarity with order entry, quoting or basic invoicing.
• Interest in fitness, consumer products or connected-fitness equipment.
• Bilingual English/Spanish.

• Customer focus: creates a welcoming first impression and resolves routine requests quickly.
• Organization: keeps calendars, files and order paperwork accurate and easy to find.
• Communication: relays information clearly between customers, sales reps and other departments.
• Teamwork: steps in to cover the Administrative Assistant and supports reps without being asked.
• Discretion: handles customer, pricing and employee information confidentially.
• Adaptability: shifts priorities smoothly during busy sales periods.