Duty Manager- Front Office

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We have an exciting and rare opportunity for an emerging hotelier to join our established Front Office team as an Assistant Manager (Duty Manager). 

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

As a Duty Manager, you will join and lead a passionate team of service ambassadors. Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.

·         The day to day leadership, supervision and management of associates in the Front Office department

·         Acting as a point of escalation for emergency situations

·         Maintaining complete knowledge of all room types, the hotel matrix and facilities

·         Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback 

·         Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins

·         Demonstrated experience as a Duty Manager in a high volume, hotel operation

·         Experience working with OPERA property management system

·         Excellent communication skills, with the ability to lead by example and motivate the team

·         A focus on delivering exceptional guest service and resolving issues efficiently and effectively

·         Strong problem-solving skills and the ability to work efficiently under pressure

·         A proactive attitude with the ability to manage multiple tasks in a fast-paced environment

·         Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)

·         A current NSW RSA and First Aid Qualification is desirable

Opportunity is calling. Join Hyatt.