Card Processing Specialist (Hybrid- Maryland based)

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.4 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

We are currently seeking a Card Processing Specialist who will be responsible for following established policies and procedures for disputes, chargebacks, and fraud claims. In addition, approximately half of the Card Processing Specialist's responsibility is providing support for our internal phone queue. The Card Processing department is a support team that provides critical support to our member-facing team and requires the ability to independently research problems for a prompt resolution. The Card Processing Specialist will be responsible for performing a variety of support duties related to the Card Processing Department in accordance with Educational Systems Federal Credit Union policies and procedures in compliance with all Federal, State, NCUA regulations affected by card products and other regulatory agencies' rules and regulations. Possessing a positive, helpful manner to internal ambassadors and external members' questions and requests is required.

Education and Experience

• High school diploma or equivalent (GED). A minimum of two (2) years' experience working as a Member Service Representative (researching and problem-solving member's requests, issues ) and having a basic understanding of ATM, Debit, and Credit Card functions preferred.
• Call Center experience highly preferred.
• Knowledge of Visa DPS systems preferred.
• Excellent interpersonal, problem solving, and analytical skills required.
• Must be proficient in the use of Microsoft Office Professional.
• Able to work accurately and independently under specific time constraints with the ability to perform detailed work.
• Ability to function in a financial institution environment and utilize standard office equipment including but not limited to: PC, 10 key calculators, telephone, etc

Other Requirements 

• Must be available to work flexible hours.
• Must be able to work a 40 hour a week variable schedule with hours between 8:30 a.m. and 6 p.m. Monday through Friday and on Saturdays from 9 a.m. to 2 p.m.
• Required to attend department meetings and training outside of normally scheduled hours and sometimes out of town. Advanced notice will be provided.
• Ability to sit for long periods of time and use a computer for prolonged periods of time as well as the ability to lift a minimum of 25 pounds.