Administrative Assistant / Receptionist

Fl-Jacksonville-mid

Administrative AssistantAdministration & Office Support

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Quick Summary

Overview

Benefits: Health insurance Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching Company parties Competitive salary Dental insurance SERVPRO Team TMC | Jacksonville,

Technical Tools

Administrative AssistantAdministration & Office Support

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance

SERVPRO Team TMC | Jacksonville, FL

Position Summary

We are seeking an organized, dependable, and detail-oriented Administrative Assistant to support our daily office operations. This individual will serve as a primary point of contact for customers, assist with incoming job referrals, coordinate scheduling, and provide administrative support to our team.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Answer incoming phone calls and emails professionally, providing excellent customer service.
Receive and accurately enter new customer leads and job referrals into company systems.
Gather and verify customer information, insurance details, and job-related documentation.
Assist with scheduling initial inspections, crew assignments, and service appointments.
Coordinate communication between customers, project managers, and office personnel.
Maintain accurate job records, calendars, and administrative documentation.
Monitor incoming referrals and follow up to ensure timely assignment and communication.
Perform daily administrative tasks to support office operations.
Assist other departments with administrative needs as assigned.

Qualifications

Previous administrative, receptionist, or customer service experience preferred.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and prioritize responsibilities.
Proficiency with computers, email, and Microsoft Office.
Ability to work independently and collaboratively.
Experience in restoration, construction, or insurance is a plus, but not required.

What We're Looking For

We are looking for someone who takes initiative, communicates effectively, pays attention to details, and enjoys supporting a team. The right candidate will be dependable, adaptable, and committed to providing a positive customer experience.