Front Office Agent

** Starting rate: $18.50, plus 20% commission on Upsells

Role & Responsibilities include but are not limited to:

Candidates’ primary role will be as a Host at the Front Desk. However, they will be expected to actively participate in all areas of Front Office, including responsibilities as a Telephone Operator and within the Grand Club. We welcome enthusiastic applicants who are eager to learn. Comprehensive training will be provided across all areas of the Front Office, helping you grow your skillset and contribute to the exceptional service we offer our Guests.

The Front Office Host position is designed for our Guests to have a seamless experience at our resort. This highly visible role gives opportunity for elevated conversation and has a direct impact on creating the Guest experience. The Front Desk Host will be responsible for, but not limited to; assisting Guests with the registration process, account settlements, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

•          A true desire to satisfy the needs of others in a fast-paced environment.

•          Previous experience in luxury hotel preferred.

•          Refined verbal communication skills.

•          Ability to stand for long periods.

•          Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.

•          Proficient in basic computer skills.

•          Customer service experience preferred.

•          Ability to work in a fast-paced environment with moderate lifting.

•          Ability to stand and lift up to 30 lbs.