Scheduling Coordinator

Peel Regional Paramedic Services provides expert and reliable pre-hospital medical care to residents and visitors of Peel, offering compassionate treatment while prioritizing the well-being of our community. Our dedicated Operations Team work around the clock with key partners, including local police, fire departments, hospitals, and the Mississauga Central Ambulance Communication Centre, to ensure the 911 system operates seamlessly 24/7. In addition to emergency services, we are committed to enhancing community health through various outreach programs and initiatives.

As the Scheduling Coordinator, you will be responsible for maintaining appropriate staffing levels to support daily coverage requirement to Paramedic Services through consistent application of process work and analysis. You will also be accountable for the daily scheduling of approximately 700 Paramedics, 30 operational Superintendents/Commanders, and 80 Logistics personnel. 

• →Booking daily staffing coverage, the coordination of absences and related backfilling, and medium and short-term coverage forecasting in order to maintain maximum Paramedic coverage in the Region
• →Follow the articles of the Collective Agreement, Process Maps, and Standard Operating Procedures in performing all tasks
• →Coordinate schedules of Paramedics, Superintendents, and Logistics staff
• →Process availability sheets of part time and temporary Paramedics and provide schedules within specified deadlines
• →Assign ad hoc shifts based on part time/temporary employee availability as required
• →Provide monthly compliance reports and analyse data based on reports within specified deadlines
• →Backfill longer term vacancies with temporary assignments within specified timeframes and parameters
• →Book overtime shifts
• →Collect and process time off and shift change requests
• →Maintain position management attributes for all Paramedic employees
• →Update the timekeeping database to ensure balanced coverage, accurate historical records for data and trends, and for accurate payroll preparation
• →Maintain the daily schedules and duty rosters noting the work location of all staff
• →Coordinate new hire mentorship, Paramedic Continuing Service Education, Advanced Care Paramedic Training, court attendance, and meetings for all Peel Regional Paramedic Services (PRPS)
• →Work with partners to coordinate return to work, modified duties, backfill and any alternate arrangements or special / emergency events
• →Provide guidance, expertise, and input with decision making 

• Minimum grade 12 education or equivalent
• A minimum of two years of scheduling experience within a large, dynamic environment
• Able to follow process maps, understand the Collective Agreement, and Standard Operating Procedures 

• Scheduling experience in a unionized environment

• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.