Front Desk Coordinator

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Front Desk CoordinatorAdministration & Office Support

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Quick Summary

Overview

Overview Front Desk Coordinator Location: Refresh Dental - Pittsburgh, PA Job Type: Full-time About UsAt Refresh Dental, we believe exceptional patient care starts with exceptional people.

Technical Tools

Front Desk CoordinatorAdministration & Office Support

What We Offer

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Monday-Thursday: 7:45am-5:00pm

Every other Friday: 7:45am-1:00pm

✓Health & Wellness: Comprehensive suite of benefits to promote health and financial security such as medical plan options through a Health Reimbursement Arrangement (HRA) called the Custom Health Option and Individual Care Expense (CHOICE) program.

✓Financial Security: 401(k) retirement savings plan; Voluntary Life and Disability Insurance and access to investment advisors at no additional expense for added peace of mind.

✓Work-Life Balance: Generous Paid Time Off (PTO) & paid holidays to refresh and recharge.

✓Extras & Incentives: Employee Discount Program on products/services, Team Member Assistance Program (EAP) and lucrative Employee Referral Program rewards when you help grow our team.

Responsibilities

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→Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
→Perform administrative duties such as sorting mail, scanning documents, and photocopying.
→Answer phone calls, provide information, and schedule, verify, and confirm appointments.
→Clearly explain dental procedures, policies, and services to patients.
→Present financial arrangements and policies to patients while maintaining professionalism and empathy.
→Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

High School Diploma or equivalent (Associate’s degree preferred).
1-5 years of customer service, insurance, or dental experience preferred.
Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
Strong communication, organizational, and multitasking skills.