Operations Assistant - WHRC

Catholic Charities of Baltimore, Weinberg Housing and Resource Center is seeking an Operations Assistant to perform a variety of tasks in coordination of facility daily operations including interface with volunteers, coordination of maintenance/security, and quality assurance for daily meal program. 

Weinberg Housing and Resource Center provides shelter, meals, showers, laundry, case management, convalescent care, and other supportive services designed to help individuals move toward stability, self-sufficiency, and permanent housing.

• →Support daily meal and guest program operations, as well as community-based programming, ensuring smooth delivery of services and a positive experience for clients.
• →Coordinate and support maintenance operations, ensuring facility issues are addressed promptly to maintain a safe, clean, and functional environment.
• →Manage the coordination and tracking of donations, ensuring timely receipt, accurate documentation, and efficient distribution to support program needs.
• →Oversee storage of purchased and donated food, supplies, and gifts, maintaining organization, inventory accuracy, and accessibility.
• →Procure and manage supplies, including ordering, purchasing, and pickup, to ensure uninterrupted program operations.
• →Perform other duties as assigned.

• Serves as Team Lead to ensure shifts run efficiently, maintaining appropriate staffing coverage, timely task completion, and a safe, structured environment for residents and staff.
• Maintains shelter security by actively monitoring the WHRC facility, enforcing procedures, reviewing logbooks, and conducting routine walkthroughs—ensuring a safe, compliant environment and promptly identifying and addressing any concerns or unusual activity.
• Provides leadership support in the absence of the Operations Supervisor, ensuring continuity of operations, effective staff guidance, and adherence to program standards.
• Oversees and maintains the Shelter Resident Chore List, ensuring equitable task distribution, accountability among residents, and overall cleanliness and organization of the facility.
• Delivers crisis intervention and de-escalation, effectively resolving conflicts, supporting individuals experiencing mental health crises, and maintaining a safe and stable environment for all residents.
• Monitors reports and utilizes software systems to ensure accurate documentation, timely data entry, and compliance with reporting requirements and program standards.

• High School Diploma/GED.
• 3 years related experience, or an equivalent combination of education and experience.

• No remote or hybrid work availability based on core and essential functions of the position.
• Flexibility may be required to work beyond standard hours, including weekends and holidays, as needed
• Adjusting or moving objects up to 40 pounds in all directions, which may include lifting, carrying, pushing, pulling, or repositioning items as necessary to perform job duties.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Catholic Charities offers a competitive salary and benefits program.  

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement 
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer 

• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff, clients, and visitors.
• Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Displays excellent organizational skills and meticulous attention to detail, ensuring accuracy and efficiency.
• Apply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions
• Possesses a foundational understanding of clerical procedures and systems, including managing Outlook calendars, email, and recordkeeping.
• Demonstrates accountability by working independently, requiring minimal direction or supervision.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.