Senior Office Specialist - Database Management

Under direction, to perform a wide variety of complex and responsible assignments; to function as a top technical expert in specialized departmental knowledge or competency.

• Entering data into databases and at least one (1) year of clerical experience with database management

• Functions and service operations of an administrative office;
   
• Modern office methods and practices including filing systems, business correspondence and report writing;
   
• English vocabulary, grammar, spelling, punctuation and style/format;
   
• Customer services principles, including the handling of irate and distressed people;
   
• Computer applications, such as word processing, spreadsheet, databases or specialized departmental programs;
   
• Basic mathematics to perform calculations and statistical reports;
   
• Telephone procedures and etiquette.
   
• Specialized departmental subject matter competency.

• Tactfully assist members of the public often under stressful conditions;
   
• Reason logically and perform research to solve difficult inquiries or problems;
   
• Communicate effectively in providing information and assisting callers and visitors;
   
• Use a keyboard with moderate speed and a high level of accuracy;
   
• Use discretion in organizing activities and setting priorities;
   
• Prepare concise reports;
   
• Analyze information and materials and formulate conclusions;
   
• Interpret and apply specific laws and ordinances, office policies and procedures;
   
• Operate standard office equipment; trouble shoot simple problems
   
• Lead and train subordinate staff;
   
• Learn and perform a variety of assignments.

 Departments may selectively recruit for typing up to 50 Net Words Per Minute (WPM), depending on departmental need.