Administrative Assistant

Location: Riley Hospital
Schedule: Monday-Friday, 8:00 AM to 4:30 PM

• →Facilitate patient flow from check-in through check-out in a timely, professional manner.
• →Verify insurance coverage and maintain accurate patient demographic information.
• →Schedule appointments and manage patient registration activities.
• →Communicate effectively with patients, providers, and multidisciplinary team members.
• →Answer incoming calls and direct patients and visitors appropriately.
• →Collect and validate information to support accurate billing, reimbursement, and clinical outcomes.
• →Explain department policies, charges, and payment requirements to patients.

• Strong ability to work collaboratively within a multidisciplinary team environment.
• Excellent multitasking, customer service, and communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Knowledge of Cerner and healthcare scheduling workflows preferred.
• Understanding of insurance verification and interpretation of insurance information.
• Knowledge of medical terminology, ICD-10, and CPT coding preferred.
• Ability to learn new systems and retain detailed healthcare-related information.

• High School Diploma or GED required.
• Previous experience in a healthcare setting preferred.
• Basic proficiency in Microsoft Office applications required.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.