IT Administrative Assistant

We're looking for an organized, dependable IT Administrative Assistant to support our client's IT managers, project managers, and hiring managers with day-to-day administrative and back-office work. This isn't a full-time service desk role — you'll spend most of your time on reporting, documentation, and admin support, with occasional end-user support calls (light volume, roughly 1-2 calls a day) that you can escalate to the dedicated service desk team when they go beyond admin-level troubleshooting.

Benefits and Compensation

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance
• Internet Allowance

What you'll do

• Administrative & Back-Office Support: Provide day-to-day administrative support to IT managers, project managers, and hiring managers, including scheduling, correspondence, and general back-office tasks.
• Reporting & Documentation: Prepare reports, presentations, and other documentation for IT leadership and project stakeholders.
• Occasional End-User Support: Field occasional support calls and basic troubleshooting requests from end-users, escalating anything beyond admin-support scope to the service desk team.
• Cross-Functional Coordination: Support project managers and IT leadership across ongoing initiatives, coordinating administrative needs across teams.
• Customer Service: Maintain a professional, friendly manner on the occasional support call, representing the team well with end-users.

What you'll bring

• Bachelor's degree, preferably in Information Technology, Business Administration, or a related field.
• At least 1 year of experience in IT administrative support, back-office support, or a related admin role.
• Strong organizational skills, with experience preparing reports and presentations.
• Comfortable taking occasional support calls with good customer service manner.
• Hands-on familiarity with Microsoft 365 and Google Workspace.
• Outstanding written and spoken communication skills, with a professional demeanor.
• A reliable internet connection and a dedicated home workspace.

How you work

• Problem solving: You dig into issues, weigh the options, and land on practical solutions.
• Teamwork: You work well with others and pitch in wherever the team needs support.
• Sound judgment: You use good judgment and know when to act and when to ask.
• Planning & organizing: You plan ahead, stay organized, and keep track of the details.
• Professionalism: You represent the team and company well in every interaction.
• Quality focus: You take pride in accurate, well-done work.
• Dependability: You show up, follow through, and can be counted on.
• Ethics: You act with integrity and honesty in everything you do.