ADMINISTRATIVE SPECIALIST I

Introduction

The Maryland Department of Labor is currently accepting applications from qualified candidates for a Administrative Specialist I within the Office of Occupational and Professional Licensing. As a member of the Occupational and Professional Licensing team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental coverage, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union.\r\n\r\n\r\nA resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process.\r\n\r\n\r\n\r\n

GRADE

STD0010\r\n

LOCATION OF POSITION

100 South Charles Street, Baltimore, Maryland 21201\r\n

Main Purpose of Job

The main purpose of this position is to provide direction, oversight, and coordination of the overall daily operations of the Consumer Service Center and accurately respond to consumer inquiries and requests for information concerning the licensing status of twenty-five licensing, registration, and certification programs and to complaints filed against licensees and registrants of the regulatory Boards/Commissions within the Division of Occupational and Professional Licensing.\r\n

POSITION DUTIES

Duties of this position include, but are not limited to:\r\n\r\n\r\n\r\n Process, coordinate and verify original and renewal license applications for 26 regulatory boards and commissions by monitoring information entered by employees through Wells Fargo and AS400 system to ensure accuracy and compliance with applicable laws and regulations. Provides potential licensees with instructions on how to file electronically via the internet.\r\n Respond to consumer inquiries by telephone about licensing status and complaint histories to accurately interpret complex licensing and complaint records in accordance with the Maryland Public Information Act. Reduce consumer frustration by directing phone calls to the proper agency and staff members using the knowledge of the agency's personnel.�\r\n Process, verify and coordinate all charge back payments made through PayPal Management system for licensing renewals including identifying electronic transactions with the Fiscal Dept.�\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.\r\nExperience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.\r\nNotes:\r\n1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.\r\n2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants�who possess the following preferred qualification(s).�Include clear and specific information on your application regarding�your qualifications.\r\nExperience using Google Suites\r\nCustomer service experience�\r\nData entry experience\r\nExperience using AS400\r\n

LIMITATIONS ON SELECTION

Limited to current Maryland Department of Labor-Occupational and Professional Licensing employees only.\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.\r\n

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.\r\n

SELECTION PROCESS

Please make sure that you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately, we won't consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year.\r\nPlease note: A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process.\r\nAll information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.), must be submitted and received by the closing date. Information submitted after this date will not be considered.\r\nFor positions that require a bachelor's/master's degree, etc.:\r\nEducational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted before hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.\r\nThe assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.\r\nWe thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.\r\nThe paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.\r\nPLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION\r\nCompleted applications, required documentation, and any required addendums may be mailed to:��\r\n�\r\nMaryland Department of Labor/ Office of Administration\r\nAttn: Tenisha Tunstall 26-001755-0036\r\n100 S. Charles Street, 5th- Floor\r\nBaltimore, MD 21201��\r\n\r\n\r\n\r\nFor additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov\r\nThe MD State Application Form can be found online��\r\nMaryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.\r\n