Rooms Controller - Front Office- Full Time

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

• →Complies with all New Jersey/CCC regulatory requirements
• →Adhere to established company and departmental procedures, guidelines, and policies at all times
• →Facilitates communications between the various hotel/casino departments and the Front Desk
• →Ensure prompt and courteous check in/check out of hotel guests
• →Assist with checking rooms to verify the status of hotel reservations
• →Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
• →Balancing guest folios and ensuring that every reservation has a valid payment method
• →Assisting our guests and VIP clientele with all their accommodations.
• →Resolve guest complaints and increase guest retention.
• →Respond and assist to phone inquiries from internal and external guests
• →Processing all forms of settlement methods
• →Verifying team member banks at the end of the shift and reporting discrepancies
• →Handle guest packages and post charges in the system
• →Assist with training and developing new team members
• →Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to stand for an entire shift
• Must be able to lift/push/pull up to 25 lbs

• Computer proficiency
• Customer service experience is required
• Ability to speak, read and write in English
• High school diploma or equivalent GED preferred