Executive Assistant - 67449595679

Position : Virtual Assistant ( Customer Experience & Marketing)

Work Hours (Client) : Monday to Friday, 8:00 AM – 5:00 PM Mountain Time

Pay Range : $800 – $1,500 / month (varies based on skill set and experience level)

Location of Search : Latin America / South Africa / Philippines

Work Location : Remote

Company Overview:

Our client specialises in high-quality home repair, maintenance, and remodeling services.

Role Overview:

The job has four parts. Roughly half your week is the phone and the follow-up; the rest splits between CRM housekeeping and marketing. All of it is done remotely in our systems — you'll never be on a jobsite.

Duties and Responsibilities:

Front desk and customer experience

• Answer inbound calls and texts, a person answers, every time
• Book jobs and estimates into our CRM and hold the schedule together
• Confirm windows with customers and keep them posted when something moves
• Follow up on every estimate on schedule
• Chase unpaid invoices on a set cadence, politely and persistently
• Send the payment link and Google review link at the close of every job, then follow up on reviews within 48 hours
• Hand off anything technical or price-sensitive to the General Manager rather than guessing

 

CRM and administration

• Keep the CRM clean:leads contacted, estimates moved out of draft, jobs closed out
• Track estimates, deposits, and invoices, and flag anything overdue
• Source new leads from the sites we use and add them to the CRM
• Collect subcontractor paperwork and insurance certificates
• Keep shared trackers and documents current for the owner and GM

Marketing and social

• Write and schedule organic posts for Facebook, Instagram, Nextdoor, and Google Business Profile in our voice (we'll give you a voice guide — you won't be guessing)
• Answer Facebook and Google messages the same way we answer the phone
• Turn the before-and-after photos the crew sends in into simple posts
• Support seasonal campaigns and our GiveMontys community giving drops
• Keep the membership program organized: renewals, benefit reminders, member scheduling

 

Reporting

• A weekly scorecard to the owner: jobs completed, close rate, open estimates, membership count, reviews, and where leads came from

 

Minimum Qualifications:

 

Language requirement: Fluent / Native-level English (written and verbal)

Experience: 2+ years of experience in Virtual Assistance, Customer Service, or Administrative Support, preferably supporting home services or trade contractors

• Experience supporting a US home services, construction, or trade business
• Hands-on social media experience for a business, not just personal accounts
• Basic design skills — Canva is plenty
• Familiarity with a field service CRM
• English/Spanish bilingual (ideally)

You're the person who notices the estimate nobody followed up on. You like a tidy system and you're happy to build one. You can be warm on the phone with a homeowner who's frustrated, then turn around and write a Facebook post that sounds like a person instead of an ad. You work from your own space, on our hours, and we don't have to wonder whether it got done.

You are also:

• Clear, natural spoken English: a homeowner should never have to ask you to repeat yourself
• Warm and unhurried on the phone, even when someone's frustrated
• Organized to the point that loose ends bother you
• Comfortable owning a list without anyone checking on you
• Quick with software: CRM, scheduling, spreadsheets, Canva, social tools
• Set up to work: reliable high-speed internet, a headset, and a quiet place to take calls
• Discreet with customer information and comfortable around invoices and payments