Bilingual Virtual Assistant

ABOUT THE COMPANY This company is an established mortgage brokerage that helps individuals and families find mortgage solutions for purchasing homes, refinancing, and other financing needs. Since 1992, the company has focused on providing personalized guidance and supporting borrowers throughout the mortgage process. They stand for integrity, transparency, expertise and lasting relationships with clients and partners. ABOUT THE ROLE They are looking for a proactive, organized, and multilingual Virtual Assistant to support their mortgage processing team. This role requires someone who is comfortable making phone calls, sending WhatsApp messages, and maintaining consistent communication with borrowers to keep the mortgage process moving forward. The ideal candidate is a dependable and proactive individual who enjoys communicating with people and staying on top of pending tasks. They should be comfortable making frequent calls, following up multiple times when necessary, and keeping information organized. KEY RESPONSIBILITIES Contact borrowers through phone calls, WhatsApp, text messages, and email. Follow up consistently with clients to request submission of pending paperwork Keep borrower information and follow-up statuses organized and updated. Maintain accurate daily records using Google Docs or other assigned tools. Coordinate needs and priorities with the mortgage processing team. Follow approved company processes for handling and receiving borrower documents using only authorized channels. Requirements Fluent in Spanish and English; Portuguese is strongly preferred. Previous experience in customer service, admin support, or document processing is a plus. Basic computer skills and familiarity with Google Docs or similar tools. Ability to handle confidential information with discretion and reliability. Main Skills Strong communication and time management skills Excellent organizational skills and attention to detail. Reliability and accountability. Proactive, go-getter attitude. Adaptability and willingness to learn. Discretion and confidentiality. Benefits Base Salary: $1500 - $2,000 USD per month Remote from: Anywhere in LATAM