Front Office Host

• Greet guests warmly and assist with check-in, check-out, and room assignments.
• Verify reservation details, explain hotel services, and provide information about the property and local area.
• Respond to guest questions and requests in person, by phone, and through hotel systems.
• Process payments and guest account transactions accurately.
• Coordinate with Housekeeping, Engineering, and other departments to address room and service needs.
• Record guest information, requests, and service issues accurately.
• Help resolve concerns promptly and involve a supervisor when needed.
• Follow hotel procedures for cash handling, guest privacy, safety, and security.
• Keep the front desk and lobby organized and welcoming.
• Support other Front Office duties as needed.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Prior hotel customer service and front office operations experience required.
• Prior hotel experience in an upscale or luxury setting preferred.
• Full flexible availability is required including evenings, holidays and weekends.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.