Assistant Director - Operations

The Assistant Director of Compliance & Event Operations provides strategic leadership, administrative oversight, and operational direction for Parking & Transportation Services (PTS) parking compliance and event operations. This position leads the planning, implementation, and evaluation of campus parking enforcement, field services, and event parking operations to support safe, accessible, and efficient campus access. The Assistant Director oversees operational resources and budgets; establishes service standards; and recommends policies and improvements that advance departmental priorities. This position exercises independent judgment in resolving complex operational issues, coordinating major events, and balancing the needs of daily campus operations with event requirements. The position cultivates a culture of accountability, consistent service, professional development, and continuous improvement while maintaining effective partnerships across the University and with external stakeholders.

Establishes the direction, priorities, and performance standards for parking compliance and enforcement operations. Provides oversight through assigned managers and supervisors, ensuring enforcement practices align with University regulations, departmental objectives, and service expectations. Evaluates overall enforcement effectiveness, citation quality, parking utilization, immobilization and towing practices, and customer concern trends. Uses findings to guide policy recommendations, staffing strategies, technology investments, and operational improvements. Oversees deployment, staff readiness, consistent enforcement, and timely resolution of operational issues. Recommends changes to parking regulations and enforcement practices to the Director and oversees implementation of approved changes. (30%)

Provides strategic direction and overall accountability for event parking and related transportation coordination. Establishes event service standards, planning requirements, and approval processes. Reviews and approves significant event operating plans, staffing strategies, and resource commitments within delegated authority. Works with campus departments and external partners to resolve competing parking needs, establish service responsibilities, and address major operational concerns. Evaluates proposed events and service commitments for staffing capacity, financial impact, accessibility, and effects on routine campus parking.Oversees the development of consistent event service offerings, operating agreements, and cost recovery practices in coordination with departmental leadership. (30%)

Establishes annual goals, management expectations, and measures of success aligned with departmental priorities. Evaluates organizational structure, staffing levels, supervisory coverage, and workforce capacity. Recommends personnel resources and organizational changes to meet current and anticipated service demands. Guides managers in recruitment, performance management, employee relations, and consistent application of departmental expectations in coordination with Human Resources. Develops leadership capability, succession plans, and professional development opportunities while promoting accountability, communication, employee recognition, and continuous improvement. (15%)

Leads budget planning and financial oversight for assigned functions. Reviews budget proposals, establishes spending priorities, and authorizes resource allocations within delegated authority. Evaluates personnel costs, overtime, contracted services, equipment needs, and event cost recovery to support financially sustainable operations. Recommends event rates, service charges, equipment replacements, and multiyear investments based on financial and operational analysis. Oversees assigned vendor relationships and contract performance, coordinates service requirements and procurement needs with appropriate offices, and addresses significant performance or billing disputes. (10%)

Leads the development and review of policies, operating standards, and performance measures for compliance and event operations. Ensures procedures and training practices developed by managers align with approved policies and departmental expectations. Establishes reporting requirements and evaluates results related to enforcement effectiveness, event services, staffing, customer service, and financial performance. Uses findings to establish improvement priorities, direct corrective action, and inform departmental planning. Presents policy recommendations, resource needs, and performance updates to the Director and oversees implementation of approved initiatives. (10%)

Other duties as assigned. (5%)

Class E or equivalent Driver's License

This position requires a valid driver's license, will require an MVR, and is subject to drug screens per PM-33/PS-67/FASOP HR-04. 

This position is considered operational essential and may be asked to work during an official closure but is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01. 

This position regularly engages in financial matters, including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04. 

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.