Administrative & Operations Assistant

A growing luxury bespoke jewellery studio based in Tamboerskloof, Cape Town, is seeking a meticulous and systems-minded Administrative & Operations Assistant to serve as its central operational backbone. This hands-on, on-site role is ideal for a highly organised, tech-savvy professional who excels in detail, numerical accuracy, and high-end, precision-oriented environments. Working hours are full-time, standard studio operating hours, with specific flexibility to be discussed upfront during the interview process. Key Responsibilities: Workflow & Production Logistics: Track production lead times while coordinating directly with external artisans, casters, setters, and gemstone merchants. Manage inventory, execute regular physical stocktakes, and oversee local and international door-to-door courier logistics. Data & Financial Administration: Develop and maintain complex Excel-based costing models integrating precious metal weights, gemstone metrics, and labour costs. Prepare pro-forma and tax invoices via Xero, process client deposits, and ensure strict financial record-keeping. Digital Systems & Website Oversight: Collaborate with web developers to maintain e-commerce platform accuracy, update digital media, support client newsletter dispatches, and manage the online client booking system. Client & Studio Communication: Act as the primary point of contact for customer and supplier enquiries, delivering a refined communication style appropriate for a boutique luxury brand. Manage general daily studio administration and order operational supplies. Requirements 3 to 5 years of experience in an operations, administration, or office support function, ideally within luxury goods, retail, or a boutique studio environment. Advanced proficiency in Microsoft Excel, including experience building costing models, using Pivot Tables, formulas, and conditional formatting. High numerical accuracy, strong analytical capabilities, and calm, proactive problem-solving under pressure. Must be based in Cape Town with reliable personal transport for on-site work in Tamboerskloof. Preferred Qualifications: Diploma or Degree in Business Administration, Finance, Logistics, or a related discipline. Required Software Skills: Microsoft Excel (Advanced) Xero Microsoft 365 Google Workspace E-commerce Back-End Platforms Benefits Permanent employment status. Opportunity to work within an elite, high-end creative environment. Agreed upfront working flexibility.