RBA Directorate/Front Office Intern

The RBA Directorate seeks a highly motivated graduate student to support the establishment of a structured documentation and task-tracking system. The intern will contribute to improving coordination, workflow efficiency, and knowledge management within the Directorate.

The intern will report directly to the Special Advisor to the RBA Director.

• Maintain and update a centralized task-tracking system for Directorate activities
• Manage calendar coordination and support planning of strategic meetings and events
• Develop and maintain a comprehensive tasking log (deadlines, follow-ups, deliverables)
• Liaise with country offices and HQ units to ensure timely submissions and follow-ups

• Take meeting minutes and upload within 24 hours to shared platforms
• Maintain organized document repositories (SharePoint and shared drives)
• Ensure documentation is accurate, accessible, and up to date
• Support document review processes and provide feedback when requested

• Design and implement user-friendly tracking systems (dashboards, logs, reminders)
• Introduce automation solutions (e.g., Power Automate, task trackers)
• Identify inefficiencies and propose practical process improvements
• Support integration of AI-enabled tools for administrative and analytical tasks

• Develop and maintain a qualitative monitoring system for Directorate activities
• Track progress of key initiatives and provide status updates
• Conduct research and contribute to briefing notes, speeches, and talking points

• Provide minutes within 24 hours of meetings. Keep and maintain a ‘minutes’ folder on shared Directorate platform,
• Work with the Directorate Executive Assistant to maintain a color-coded calendar (separate from the one she directly handles for the Director) of events and meetings,
• Tasking log to keep track of deadlines, follow-ups, and general to-dos of Directorate requests and events. Populate and keep log up to date,
• Regularly follow up with teams on quarterly events. Circulate table and ensure it is completed and always updated,
• Stay in constant communication with and remain available to country offices/Headquarters units to ensure meeting of deadlines and submission of documents. Review the documents (if requested) and return with edits/feedback,
• Either grant personalized access to tasking logs or create a system checklist to make sure documents are getting drafted in a timely manner, sent to be edited, and submitted to the Special Advisor,
• Long term; conduct research on topics/events relating to briefing documents (speeches, talking points, etc.).
• Update and organize information on the RBA SharePoint to ensure documents are accurate and easy to access
• Design and maintain a simple, user‑friendly digital task‑tracking or monitoring system for Directorate activities, including automated reminders or visual status updates, and document lessons learned for sustainability.

• Strong organizational and multitasking ability
• High level of integrity, discretion, and reliability
• Ability to work independently under pressure
• Excellent interpersonal and communication skills

• Proficiency in Microsoft 365 (Outlook, Teams, Excel, SharePoint, Planner)
• Experience with task-tracking tools and dashboards
• Familiarity with workflow automation tools (e.g., Power Automate)
• Interest or experience with AI tools (e.g., Copilot, generative AI)

• Clear and effective written and verbal communication
• Ability to tailor messaging to different audiences
• Collaborative mindset and ability to work across diverse teams
   

• Be enrolled in a graduate school programme (second university degree or equivalent, or higher in Economics, African Studies, History, Social Science, International Development, Development Studies or other relevant fields),
• Have graduated with a university degree (as described above) and, if selected, must start the internship within one-year of graduation.

• Have demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
• Preferably some relevant experience in international development or related area; Knowledge of the UN system is an advantage,
• Excellent analytical skills are required and experience designing infographics is an advantage.
• Experience in the use of computers and office software packages; experience with digital task management, process automation, or workflow optimization tools is a strong advantage.

• Fluency in oral and written English is required,
• Knowledge of French is a major asset.

• UNDP internship programme does not provide a salary or remuneration for the internship,
• UNDP offers a modest monthly stipend to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station,
• All other expenses connected with the internship will be borne by the intern, sponsoring Government, or institution,
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship,
• The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed,
• Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship,
• The intern must provide proof of enrollment in health insurance plan,
• Interns are not staff members and may not represent UNDP in any official capacity.